Return & Exchange Policy
We understand that you may occasionally wish to return or exchange your purchases. No Problem, We'll be happy to help you with the process.
- All products purchased from Iknomi.com are applicable for return. Customers can return their order within 15 days of the order delivery.
- In case of damaged, defective or wrong product received, Inform us in 15 days of receiving the product and we will get it exchanged.
- In case size does not fit you well and you want to exchange it, Inform us in 15 days of receiving the product and we will get it exchanged.
- All returns and exchange must be in unused condition with all original tags and packaging intact.
- We do not exchange or return bulk or customise order, unless some defect in product from our end
- In case you have purchased an item which has free gift/offer associated with it and you wish to return the main item then you will have to return the free product as well.
- The Reverse Pick up facility is available on limited pincodes. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. Damage to Product on self-ship will not be eligible for return or exchange.For all self-shipped returns, we recommend you to do it through a reliable local courier service.
- If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us.
All you need to do is:
Contact us at email@example.com or call us on +91 8600140048 within the timeline mentioned above.
Send us an image of the concerned product at firstname.lastname@example.org
Return or Exchange Process:
Our logistics partner will pick the product from your delivery address. Kindly ensure that the product is unused and in the same condition as you received it, with the original packaging, tags and invoice.
If your delivery address pin code is not listed in our reverse pick-up serviceable list, you will need to courier the product to us at the below address. We will reimburse the courier cost incurred by you upon providing us the courier receipt, maximum of Rs.50/-.After the product is received, it is verified against your claim. Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible.
Payment Of Refunds
- All refunds processed are credited through the original mode of payment.That means, money originally paid for through bank transfer will be transferred back to your bank account and payments made by credit card will be reversed and reflect in your credit card statement.
- In case of facing any issue while transferring money, we can process refunds through different mode then the originally payment made.
- Please note that It will take 14 working days to process the refund after the product is received in the warehouse.
- You will receive an email once the refund is initiated by us.From then it takes the payment gateway and the banks about 7-10 working days to credit the refund to your account.
We always try to serve you best, but we have noticed that few accounts abuse our easy returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 500/- for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
Return shipment address:
Verdewalk Internet Services LLP
81A, Krishan Kunj, Laxmi Nagar, Delhi-110092.
+91 9873995213, +91 8600140048